{"id":497,"date":"2026-06-05T10:45:29","date_gmt":"2026-06-05T10:45:29","guid":{"rendered":"http:\/\/localhost:8081\/index.php\/cancellation-policy\/"},"modified":"2026-06-05T10:45:29","modified_gmt":"2026-06-05T10:45:29","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-e21b1063ab408513f7b52381d245d9d9\"><strong>Cancellation &amp; Missed Appointment Policy<\/strong><\/h2>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-a5d0b3624f65e482597ebfaa1f525e99\">At Hawthorn Health Alliance, we aim to provide the highest level of care to all our patients. To ensure fairness and allow access for everyone, we kindly ask that all patients adhere to the following policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-9d774c552103587e83ae5c4c19186a95\"><strong>Notice Period<\/strong><\/h3>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-dd041f89411999b2488e7f1e21347e89\">If you need to cancel or reschedule an appointment, please provide at least 24 hours&#8217; notice prior to your scheduled time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-e78c7d1ef4b5a9040d659fd427dd8041\"><strong>Late Cancellations &amp; Missed Appointments<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-custom-teal-color has-text-color has-link-color wp-elements-48f190a9ffdec56a0965af00281375e1\">First-time late cancellations, meaning less than 24 hours&#8217; notice, or missed appointments will incur a charge of 50% of the booked appointment fee.<\/li>\n\n\n\n<li class=\"has-custom-teal-color has-text-color has-link-color wp-elements-0f2f438340a48bbfdab2c5853902d24c\">Second and subsequent instances of late cancellations, meaning less than 24 hours&#8217; notice, or missed appointments will incur a charge of 100% of the booked appointment fee.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-28c02a4e93c78db6c8e0d95a210b3641\"><strong>Why This Policy Matters<\/strong><\/h3>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-3a7f46b6ecdea97d35bd6154e5ba504d\">Late cancellations or missed appointments prevent other patients from accessing that time slot and can disrupt clinic operations. In addition, your osteopath invests time and effort in planning and preparing for your appointment to ensure you receive personalised, high-quality care. By following this policy, you help us provide fair access for everyone and respect the preparation that goes into each session.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-11a84f39ac3726095b466fb89c24743f\"><strong>How to Cancel or Reschedule<\/strong><\/h3>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-fb87eb9e3cea8cd7876a87deffeb652f\">You can cancel or reschedule your appointment via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-custom-teal-color has-text-color has-link-color wp-elements-c7600fbf8bcc95535843dda666c26515\">Online booking system: follow the link in your confirmation email.<\/li>\n\n\n\n<li class=\"has-custom-teal-color has-text-color has-link-color wp-elements-f2ca43d7535bcf44d8a879cb9bf975f5\">Email: <a href=\"mailto:hello@hawthornhealthalliance.co.uk\">hello@hawthornhealthalliance.co.uk<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-676f7fdd34a90149a3d7010aecc0fd78\"><strong>Exceptions<\/strong><\/h3>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-461e410deedc4dd547a2e69f8b439d12\">We understand that emergencies or unavoidable situations can occur. In such cases, any cancellation charges may be waived at the discretion of Rosanna Morrison.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-custom-teal-color has-text-color has-link-color has-fontsecondary-font-family wp-elements-06c716496c279ebebb0b684601c76cab\"><strong>Thank You<\/strong><\/h3>\n\n\n\n<p class=\"has-custom-teal-color has-text-color has-link-color wp-elements-00045382c8431be2b852fbb2c2eddd1f\">Thank you for your understanding and cooperation. Following this policy helps us continue providing high-quality osteopathic care for all patients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Missed Appointment Policy At Hawthorn Health Alliance, we aim to provide the highest level of care to all our patients. To ensure fairness and allow access for everyone, we kindly ask that all patients adhere to the following policy. Notice Period If you need to cancel or reschedule an appointment, please provide at [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-497","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=497"}],"version-history":[{"count":0,"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/497\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hawthornhealthalliance.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}