Cancellation Policy

Cancellation & Missed Appointment Policy

At Hawthorn Health Alliance, we aim to provide the highest level of care to all our patients. To ensure fairness and allow access for everyone, we kindly ask that all patients adhere to the following policy.

Notice Period

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice prior to your scheduled time.

Late Cancellations & Missed Appointments

  • First-time late cancellations, meaning less than 24 hours’ notice, or missed appointments will incur a charge of 50% of the booked appointment fee.
  • Second and subsequent instances of late cancellations, meaning less than 24 hours’ notice, or missed appointments will incur a charge of 100% of the booked appointment fee.

Why This Policy Matters

Late cancellations or missed appointments prevent other patients from accessing that time slot and can disrupt clinic operations. In addition, your osteopath invests time and effort in planning and preparing for your appointment to ensure you receive personalised, high-quality care. By following this policy, you help us provide fair access for everyone and respect the preparation that goes into each session.

How to Cancel or Reschedule

You can cancel or reschedule your appointment via:

Exceptions

We understand that emergencies or unavoidable situations can occur. In such cases, any cancellation charges may be waived at the discretion of Rosanna Morrison.

Thank You

Thank you for your understanding and cooperation. Following this policy helps us continue providing high-quality osteopathic care for all patients.